Cancellation Policy

1. Scope of This Policy

This policy explains how you or Made On Chain can cancel a project engagement or an ongoing maintenance/support arrangement, and what happens financially when that happens. It applies alongside our Refund Policy and the specific Engagement Agreement (proposal, quote, or Statement of Work) for your project.

2. Cancelling a Project Engagement

You can cancel a project at any time by giving us written notice by email. When you do:

• Any work completed up to the date of cancellation, plus any third-party costs already incurred on your behalf, remain payable;
• Your deposit is non-refundable, as it covers discovery, planning, and the project slot already committed (see our Refund Policy);
• We'll provide a final invoice reflecting work completed to date, and, where relevant, hand over any completed and paid-for deliverables.

3. Cancelling Ongoing Maintenance, Support, or Retainer Services

For ongoing maintenance, support, or retainer arrangements billed on a recurring basis, you can cancel at any time by giving us 14 days' written notice by email. You'll be billed pro-rata up to the effective cancellation date, with no additional cancellation fee.

4. Cancellation by Made On Chain

We may pause or cancel a project or retainer if:

• You fail to provide access, content, approvals, or information we reasonably need to continue the work, and this continues for more than 30 days after we've asked;
• An invoice remains unpaid more than 14 days after its due date, despite a reminder;
• Continuing the engagement would require us to act unlawfully or against these Terms.

Where reasonably possible, we'll give you notice and a chance to resolve the issue before cancelling. Amounts already owed for work completed remain payable.

5. Effect of Cancellation

Cancelling an engagement doesn't cancel any invoices already due. Any outstanding fees for work completed, or costs already committed on your behalf, remain payable regardless of who initiates the cancellation. Refund eligibility for any pre-paid, undelivered work is assessed under our Refund Policy.

6. How to Cancel

Send written notice to kyle@madeoc.co.za, including your project or account reference and the effective date you'd like the cancellation to take effect. We'll confirm receipt and the final billing position in writing.

7. Contact Us

If you have questions about this Cancellation Policy, contact us at kyle@madeoc.co.za or via WhatsApp.